We only plan for something we believe will work out. WITRON builds systems that work. Our service department does not only take care of the service until the final acceptance, but we also keep our promise afterwards - for another 25 to 30 years. WITRON has designed innovative service and operator models that support the customer within the complete life cycle of a system and guarantees high system availability and protection of the investment. Innovative after-sales service already starts in the design and layout phase at WITRON concerning, for example accessibilities, redundancies, required manpower, highly available mechanics, IT, controls, and sustainable spare parts strategy.
The customer receives everything for his everyday success thanks to innovative remote services such as helpdesk and the IT service, maintenance service, individual training, a global spare parts network, as well as supporting software tools called “WITOOLS”. Furthermore, WITRON Service proactively supports the customer with analyses, audits and modernization services. But the portfolio of WITRON Service goes far beyond the traditional logistics system service. In collaboration with the customer, WITRON Service experts develop customized operator models which thus allow the customer to concentrate on its core business. WITRON Service supports the customer with on-site teams from maintenance and system support, via control station responsibility, through to the responsibility for the entire warehouse operation.